Privacy Policy
This Privacy Policy describes how PT Tropical Crisps Indonesia ("we", "us", "our") collects, uses, stores, and protects information when you visit indonesianfruitschips.com (the "Site") or contact us with a B2B inquiry, sample request, or order.
1. Scope
This policy applies to visitors of the Site and to representatives of businesses (importers, distributors, retailers, brand owners) that submit inquiries, request samples, or place orders with us. We do not knowingly collect personal information from consumers or children under 18.
2. Information we collect
We collect the following categories of information:
- Inquiry and contact data you provide via our contact form, email, WhatsApp, or phone — typically name, business email, phone number, company name, country, products of interest, and estimated order volume.
- Shipping and commercial data needed to fulfill samples and orders — company address, courier account numbers, VAT/tax IDs, and import-license details where applicable.
- Correspondence — messages, attachments, and call notes exchanged while we handle your inquiry or order.
- Technical data automatically collected by your browser — IP address, device type, browser, referring URL, pages viewed, and timestamps, via cookies and analytics tools (see Section 8).
3. How we use your information
We use the information we collect to:
- respond to inquiries and provide quotations and product information;
- arrange and ship product samples;
- process, fulfill, and ship orders and prepare export documentation;
- handle invoicing, payments, and after-sales support;
- comply with applicable export, customs, food-safety, and tax laws;
- improve the Site, our products, and our customer service;
- send occasional product or shipment updates to existing customers.
4. Legal basis
We process B2B contact data on the basis of (a) your request to take pre-contractual steps, (b) performance of a contract once an order is placed, (c) compliance with legal obligations (e.g., export records), and (d) our legitimate interest in operating and improving a B2B export business.
5. Data sharing and third parties
We do not sell your data. We share the minimum information necessary with trusted third parties acting on our behalf:
- Logistics and couriers — DHL, FedEx, EMS, freight forwarders, and shipping lines for sample and FCL/LCL deliveries.
- Banks and payment processors for receiving deposits and L/C transactions.
- Government authorities when required for export, customs, phytosanitary, halal, or tax purposes.
- IT and analytics providers — hosting, email, and Google Analytics — bound by their respective data-processing terms.
6. Data security
We apply reasonable technical and organizational measures to protect your information against loss, misuse, and unauthorized access — including HTTPS encryption on the Site, access controls on internal systems, password-protected accounts, and limiting access to staff who need the data to do their job. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security.
7. Data retention
We keep inquiry and sample data for up to 24 months after the last contact, so we can follow up on leads. Order, invoice, and export records are kept for at least 10 years to comply with Indonesian commercial and tax law. After these periods data is deleted or anonymized.
8. Cookies and analytics
The Site uses a small number of essential cookies and Google Analytics (GA4, measurement ID G-7MDRD2YGEN) to understand aggregated visitor behavior (pages viewed, country, device, traffic source). Analytics cookies do not identify you personally. You can block or delete cookies in your browser settings, or opt out of Google Analytics using the official browser add-on.
9. International transfers
We are based in Indonesia. If you contact us from outside Indonesia, your information will be transferred to and processed in Indonesia and in any country where our service providers operate.
10. Your rights
Subject to applicable law (including Indonesia's Personal Data Protection Law and, where relevant, the GDPR), you have the right to access, correct, update, or request deletion of your personal data; to object to or restrict certain processing; and to withdraw consent at any time. To exercise these rights, contact us at the address below. We will respond within 30 days.
11. Third-party links
The Site may link to third-party websites (e.g., couriers, certifying bodies, social platforms). We are not responsible for the privacy practices of those websites; please review their policies separately.
12. Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the latest revision. Material changes will be notified on the Site.
13. Contact
For privacy questions or to exercise your rights, contact:
PT Tropical Crisps Indonesia
Jl. Mayor Unus KM 1.5, Magelang 56172, Central Java, Indonesia
Email: export@indonesianfruitschips.com
Phone: +62 811-8797-070